In this article we will tell you how to call an emergency service to stop the bay, identify the perpetrators, evaluate the damage and receive financial compensation for the restoration of your apartment.
Content:
- Step one: turn off the electricity
- Step two: rise to your neighbors
- Step Three: Call the emergency service
- Step Four: Make a Bay Act
- Step Five: Assess the damage and agree on compensation
- Sixth step: make a pre -trial claim
- Step Seventh: Go to court
- In conclusion: How to protect yourself from the bay from above?
Step one: turn off the electricity
First of all, you should turn off the electricity in the apartment, even if moisture does not reach electrical appliances. This is important due to the risk of short circuit.
After that, it is important to record what is happening on the video. If the problem is related to the common house system, this video can confirm your position. If the wine lies with the neighbors, and they refuse to compensate for the damage, the record will be proof of your innocence.
Step two: rise to your neighbors
Keep your neighbors about the incident and ask them to immediately block the water. This will help stop the bay if the problem is related to a malfunction of cranes or washing machine.
Depending on the visible damage in your house, contact your neighbors and find out if they have problems with plumbing. Request permission to inspect the pipes in their apartment with them.
Together with neighbors, inspect all the “wet points” – a place where there are water supply and heating systems. This can be not only where you found a stain on the ceiling, since the leak can occur in several places. For example, if a radiator flows in the kitchen, check the neighboring rooms, since the problem can be associated with common pipes.
If the neighbors could not block water or the problem concerns heating, contact the emergency service.
Step Three: Call the emergency service
Call the Unified duty dispatch service (ODDS) on housing and communal services in Rostov-on-Don. Dial number 112, and the connection will be transported to the call department of operational and information services (OIDC) “05”.
In the case of emergency situations in the field of housing and communal services, call here. Experts will quickly send information to the necessary organizations. If the problem concerns only your home, contact the management company or the partnership of homeowners (HOA).
In addition, there are city services that work around the clock:
Vodokanal (for cold water supply and sewage): 283-17-17
Heatzet (on hot water and heating issues): 234-89-44
Photo: if there are no neighbors from above at home, call in emergency
Step Four: Make a Bay Act
After you determined the cause of the bay, call the representative of the management company. He must draw up a special document describing the damage to your and common property.
Invite your neighbors from the apartment on top of the inspection of your apartment and drawing up an act. Also offer to inspect their apartment.
Do not forget to fix the whole process of inspection and drawing up the act on the video. Make sure that all damage and damage are taken into account in the act.
The Bay Act is an important document that will help you, if necessary, recover compensation from those responsible for the accident.
If you do not agree with the information in the act, indicate this in the document. For example, if information about the damaged technique is missed in the act, add it yourself and put your signature. You should be issued a copy of the act.
Try to avoid conflicts and provocations from the management company. It is best to document the process on the video. It is desirable that the neighbor also be present in the preparation of the act and express his opinion on its content. If there is no neighbor in place, in addition to you and the representative of the management company, the act must sign two disinterested persons. Contact other neighbors for help.
And if the management company ignores the preparation of an act, especially if it is to blame for the accident, apply to the State Housing Inspectorate of the Rostov Region.
Step Five: Assess the damage and agree on compensation
If there is little damage, you can easily agree with a neighbor about compensation – for example, he gives you the amount, and you draw up a receipt about its acceptance without complaints.
In case of great damage or disagreement, the amount of compensation can be applied for an objective professional assessment. It is best to contact independent experts with a license. Their conclusions are more often accepted in court, as they are recommended by state bodies. In Rostov-on-Don, this can cost about 5 thousand rubles.
The expert will conduct an inspection of your apartment, photograph all the damage, draw up a list and determine the damage, focusing on average market prices. When assessing damage, it is better to invite a neighbor from above or a representative of the management company.
Sixth step: make a pre -trial claim
Drawing up a pre -trial claim is the first step for resolving a dispute without going to court. You need to write a letter to the culprit of the accident with a proposal to compensate for the damage and related expenses without involving a court.
The form of claim is not regulated by law, but it must be included in it:
- Your contact details and data of the second side.
- A detailed description of the incident.
- A proposal to compensate you for the damage in a specific amount.
- A request for reimbursement of expenses for an independent examination.
- A warning about the intention to apply to the court, where legal costs can be added to lawyers.
You can also apply for help to a lawyer to draw up a claim to ensure compliance with all legal norms. If the perpetrator does not respond to a claim or does not agree with the requested amount, you can go to court.
Step Seventh: Go to court
To file a lawsuit, you will need a statement of claim, which can be drawn up on the basis of a pre -trial claim, a receipt on the payment of state duty (its size depends on the amount of the claim), as well as documents confirming your right to an apartment and the degree of damage.
If the defendant is a neighbor, then you need an extract from the USRN about its ownership of the apartment, and if the management company, then you need an agreement on the management of the house. It is also necessary to provide evidence of your position, including expert reports and photographs.
Do not forget that the court may consider your requirement to compensate for moral damage, and decides to establish the final amount on its own.
In conclusion: How to protect yourself from the bay from above?
To avoid such a situation in the future, make waterproofing. In the bathroom, waterproofing is made wherever there is a risk of water. To do this, at the repair stage, they process the ceiling, floor, walls and areas around plumbing. There are different types of waterproofing: glow, coating and colorful, plaster and impregnated.
Enough waterproofing is made using waterproof materials that cover the floor and walls. Such waterproofing is used before finishing.
Crystal and colorful waterproofing is applied using a spatula, brush or roller. It is performed in front of the screed.
Stucco waterproofing is a mixture based on cement or gypsum with water -repellent additives. It is used as a finish screed or as an independent coating.
Prophet waterproofing is a liquid that penetrates the material and makes it waterproof. It can be used at any stage, even after finishing work.
But waterproofing does not exclude the possibility of leaks, it only retains water indoors. It is useful if water flows from a broken washing machine or a loosely closed shower cabin.
In the case of a serious accident, waterproofing will not help. Therefore, it should be used along with other means of flooding protection. Installing a smart leak sensor is one of the options. If water is found on the floor, he will send you an SMS notification. So you can react faster and have time to take measures before insulation ceases to cope with the flood.
